The hearts of everyone here at Groupon go out to all those who’ve been affected by the COVID-19 coronavirus pandemic. The health and safety of our community, including customers, merchants, and employees, is our number one priority.

We’ve reached out to Groupon customers to inform them of our flexible exchange and refund policies, so that we may reassure those customers who are unable to use their vouchers at this time. To ensure that we’re providing customers with the maximum opportunity to use their vouchers, and keep these customers coming in your doors, we want to connect with you to ensure your campaign is up to date.

For merchants who are currently running a Groupon promotion or have in the past 12 months:

Extend the Expiration Date of All Outstanding Vouchers

Because customers may not be comfortable using their Groupon right now, or may be prevented from doing so, we’re extending the expiration dates of all vouchers that expire in the next few months for up to one year. This will help minimize refunds and give customers the flexibility to check your business out after the pandemic has ended.

This extension doesn’t apply to deals with fixed expiration dates or merchant-supplied redemption codes.

Open All Inventory and Eliminate Restrictions

Many customers have drastically altered their schedules as a result of work-from-home mandates, school closings, etc. To increase demand in the face of these changes, merchants can use Groupon to promote additional services to customers. Removing restrictions on the time and date of redemption can also help generate more business.

Update Your Promotion with Changed Hours, Services, Etc.

It’s important to keep your customers informed of any changes to your hours, or if you’re offering different services such as free delivery, online classes, curbside pickup, etc. to accommodate for the COVID-19 outbreak. To that end, we recommend you update your deal page with the latest information to keep customers up-to-date.

You can contact us using the directions below and we can update your deal information as soon as possible.

If you would like to execute on any of these recommendations, or if you have any other questions about our services in these exceptional circumstances, reach out to your Groupon rep (if applicable) or contact merchantsupport@groupon.com.

On behalf of everyone here at Groupon, we thank you for your patience as well as your trust. We can only overcome this trying time with cooperation and empathy, and we’re committed to doing our best to navigate these challenges together with you.

Any views, opinions, advice, or endorsements herein are the author(s)’s and are not necessarily the views of Groupon or its partners.

Also be sure to check out our other COVID-related updates, guides, and resources:

• 10 Tips for Small Businesses to Get Through COVID-19
• Preparing for COVID-19 and What it Could Mean for Your Business
• Crisis Management for Small Business Owners: Key Takeaways from Accion’s Webinar
• How to Apply for an SBA Loan with the Paycheck Protection Program for COVID-Affected Businesses
• Cyber Security Tips for Remote Work During Coronavirus (COVID-19)
• Tips for Starting a Restaurant Delivery Service
• Subscription Box Ideas for Maintaining Business Cash Flow
• Contactless Service & Social Distancing in the Workplace